PHARMA PORTAL

A 2.0 PORTAL FOR B2B CUSTOMER CARE

Making communications and relationships with over 14,000 pharmacies throughout Italy easier and more efficient, as well as increasing customer retention, were the demands of a major pharmaceutical company.

To meet these needs, a team of 5 AGS specialists has designed and developed – on an existing application platform – a web portal accessible from all devices, from smartphones to PCs.

The “Pharma Portal” created by AGS has become a place of contact, dedicated to communication and interaction between the pharmaceutical company and pharmacists, who on the platform can access many services, including:

  • Pharmaceutical company’s price lists for ordering
  • Accounting information
  • Commercial information
  • Customizable marketing material
  • Loyalty programs

To facilitate the sharing and exchange of ideas, the portal is integrated with social networks.

The portal also has a section dedicated to professional development, aimed at professionals, and a customer care system through chat that allows you to communicate quickly with the company.

The Pharma Portal has evolved into an “animated” space used by customers at 360 °, a virtual place to support the business in which to share ideas and implement projects, as well as carry out daily activities.

USED TECHNOLOGIES:
Asp.Net, C#, Web API, RWD, HTML5, CSS3, Bootstrap, SQL Server, SSIS, Reporting Server, Cute Chat